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Legal Services Corporation’s 2017 Technology Initiative Grants Conference
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Thursday, January 12 • 2:45pm - 4:00pm
Using Your Data to Improve Your Projects

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In legal services, as more technology is used to deliver services, more data is created and collected. Over time, programs gain expertise on how to use other tools that help measure how users are interacting with the technology tools and systems. This data help programs track their own progress and results of technology investments. This workshop will share information on how tools like Google Analytics, Optimizely, and a pilot data warehousing tool through LawHelp Interactive can be used to improve online resources. Examples will be provided from the website world, as well as for online form projects.


Haydee Alfonso

General Counsel/Managing Attorney, Bay Area Legal Aid
Haydée joined Bay Area Legal Aid in early 2008 as the Managing Attorney for our Legal Advice Line. In this role she manages Northern California’s only civil legal advice hotline – an advanced telephony system serving seven counties and over 24,000 callers annually in over 40 languages. In 2013, she created BayLegal’s Health Consumer Center which serves all consumers facing barriers to health care. In 2016, she was named General Counsel... Read More →
avatar for Claudia Johnson

Claudia Johnson

Program Manager LawHelp Interactive, Pro Bono Net
Claudia works to improve how legal non-profits and courts provide services to low income communities and how those without lawyers obtain the remedies they need from multiple venues. Claudia has been working on access to justice through technology for over 12 years, the work she did at Bay Area Legal Aid in Oakland in designing and implementing the successful Legal Advice Line. Claudia has been an innovator for 21 years starting the lawyer of the... Read More →
avatar for Mary Kaczorek

Mary Kaczorek

Supervising Atttorney, Legal Services State Support
Mary Kaczorek is the supervising attorney at Legal Services State Support. State Support's mission is to improve access to justice for all Minnesotans by providing information, connections, and tools for the public and for advocates, and to support the civil legal aid programs who share our mission.
avatar for Jenny Singleton

Jenny Singleton

Legal/Technology Project Manager, Legal Services State Support
Jenny Singleton is the Legal Technology Project Manager at State Support where her responsibilities range from managing document assembly and online intake projects to coordinating advocate trainings. She is a 2012 graduate of the University of Minnesota Law School where she was the Executive Editor of the Journal of Law & Inequality and a Student Director of the Immigration & Human Rights Clinic.

Thursday January 12, 2017 2:45pm - 4:00pm
San Antonio Ballroom - 3rd Flr